Returns

Our policy lasts 30 days. If it has been 30 days since your purchase, unfortunately, we cannot offer you a refund or cancellation.

WHEN CAN YOU CANCEL YOUR SERVICE?

If you have a major problem with any service offered by MEDIA ARTFUL or a minor problem that could not be fixed in a reasonable time, you have the right to cancel a service contract, when it is:

• with an unacceptable level of care and skill.
• is not adequate for the purpose you requested.
• is not delivered within a reasonable time when there is no agreed-upon end date.

SERVICES YOU CANNOT CANCEL:

You must pay for the services you have received under a service contract that worked as expected. You cannot cancel a service contract or get a refund if the problem was beyond MEDIA ARTFUL’s control, or if you changed your mind.

Insisted that a service be provided in a particular way, against the advice of MEDIA ARTFUL and/or did not clearly explain their needs for MEDIA ARTFUL

CANCEL YOUR SERVICE

If you have a problem with a service, please follow these steps:

Show proof of purchase with a receipt or bank statement.

Contact MEDIA ARTFUL and explain the problem. If MEDIA ARTFUL cannot fix the service in a reasonable time, the terms of the service contract will be negotiated.

IF YOU HAVE PAID FOR THE SERVICE AND IT HAS ALREADY STARTED OR BEEN DELIVERED, A REFUND WILL BE NEGOTIATED TO COVER THE SERVICES THAT FAILED AND ANY ADVANCE PAYMENTS.

If you have done all of this and have not yet received your refund, please contact us at help@mediaartful.com